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C

Question:

Can I connect an external monitor or second screen?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
No. SEB blocks external displays automatically.
Question:

Can I retake the exam if SEB locks me out?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
This depends on university examination regulations and the invigilator’s report.
Question:

Can I reuse the same SEB file for another exam?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
No. Each exam uses a unique SEB configuration file.
Question:

Can I use a mobile phone or tablet for the exam?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
No. Mobile phones and tablets are not supported for SEB?based proctored exams.
Question:

Can I wear headphones during the exam?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
Only if permitted by the invigilator. Bluetooth headsets are generally not allowed unless approved.

D

Question:

Do I need to install SEB on exam day?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
No. SEB should be installed and tested at least one day before the exam.
Question:

Does SEB control my camera and microphone?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
No. Camera and microphone permissions are controlled by Windows and Microsoft Teams.

H

Question:

How can I ensure a smooth exam day?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"Install software early, complete the mock exam, restart your computer, join Teams early, and follow instructions strictly."

I

Question:

In what order should I start the exam?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"Start Microsoft Teams first, join the exam meeting, turn on your camera and microphone, then launch the exam from Moodle."

S

Question:

Should I open Safe Exam Browser manually?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
No. Always start the exam from Moodle. Moodle will launch SEB automatically.

W

Question:

What are the most common reasons students fail to start exams?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"Starting SEB before Teams, using the wrong SEB file, poor internet, or ignoring mock exam instructions."
Question:

What does the error “SEB keys could not be validated” mean?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"It means the wrong SEB file was used or the exam was launched incorrectly. Close SEB, restart the computer, and relaunch the exam from Moodle."
Question:

What should I do if my internet disconnects?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
Reconnect as soon as possible and inform the invigilator immediately on Teams.
Question:

What should I do if SEB crashes or freezes?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"Stay calm, inform the invigilator on Teams immediately, and follow instructions."
Question:

What should my exam room look like?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"A quiet, well?lit room with a clear desk and no other people present."
Question:

What software do I need before the exam?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"You must have a laptop or desktop computer, Safe Exam Browser (SEB), Microsoft Teams desktop app, a working webcam and microphone, and a stable internet connection."
Question:

Who should I contact if something goes wrong?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
Contact the exam invigilator first via Microsoft Teams.
Question:

Why can’t I exit SEB freely during the exam?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
SEB locks your computer to prevent cheating. You can only exit after submitting or when instructed.
Question:

Why can’t SEB find Microsoft Teams on my computer?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
Some versions of Microsoft Teams (Store versions) do not expose a usable executable. Mock testing is required.
Question:

Why does SEB block a page and show “Page blocked – access not allowed”?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
SEB blocked a required Moodle page. Inform the invigilator immediately; do not try to fix it yourself.
Question:

Why is a mock exam compulsory?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"Mock exams verify your device, SEB, and Teams setup before the real exam."
Question:

Why must Microsoft Teams be installed before the exam?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
The Teams desktop app is required for reliable proctoring with SEB.
Question:

Why must my camera remain ON throughout the exam?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
Camera monitoring ensures exam integrity. Turning it off may be treated as misconduct.
Question:

Will I be penalized for technical problems?

(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"Not automatically. Issues are reviewed case?by?case, but failure to report may lead to penalties."

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